Returns & Exchanges
At Arrival Hall, we want you to be completely enamored with your home curation; if a piece isn't quite right, you can return it within 30 days of delivery for a refund or exchange. Please ensure items are in their original condition and packaging to qualify for a successful return.
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return and receive a Return Authorization number.
Prepare the Package
Carefully repackage your items in their original boxes with all protective materials included to prevent damage during transit.
Ship It Back
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location or schedule a home pickup for larger furniture pieces.
Inspection and Refund
Once our warehouse team verifies the item's condition, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing